Refund and Return Policy
All Coach yourself for Health® items are individually made to order. This means that as soon as we have received the purchase price including shipping costs for your order, production begins no later than 24 hours later.
Please note that order cancellation is only possible before production begins. You will be informed of the exact time by email.
Once production of your order has begun, cancellation is no longer possible as the goods are manufactured specifically for you.
Thank you for your understanding.
If you would like to cancel your order (as described above, the prerequisite is that production has not yet started), please completely fill out the model cancellation form, which you can find on our General Terms and Conditions page. Send it to us by email firstname.lastname@example.org
After receiving the cancellation form, we will send you a confirmation of receipt and cancel the order at your request. We will refund you all payments, including shipping costs, as quickly as possible, but no later than within 14 days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company. It may take some time for your refund to be officially posted.
Next contact with the bank. Processing a refund often takes some time.
If you have done all of this and still have not received your refund, please contact us at email@example.com
In rare cases it may happen that serious material defects are may overlooked during the visual inspection. In such cases, you can of course request a replacement or refund.
If you notice material defects when opening the package, please document them with a photo and report them to us by email to firstname.lastname@example.org
In such cases, we will be happy to arrange a replacement or send you the money back for that item, depending on your preference. Please do not return the defect goods, thank you.
REPLACEMENT IN CASE OF DEFECT
If you decide on a replacement, we will send you the exact same item (same size, same variant,…) free of charge to the same delivery address. This option is only possible once.
REFUND IN CASE OF DEFECTS
If you choose a refund, we will refund the purchase price of the defect item to the same account you used for payment.
Please do not return any goods under any circumstances.
Do you need help or do you have any questions?
Read our Terms and Conditions, view our FAQ or contact us at email@example.com